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Our Price Promise

Our mission is to deliver the widest range of delicious meals to our customers, at the best possible value. That’s why we feature a ‘Price Promise’, which guarantees you’ll never pay more ordering delivery through Menulog.

If you order with us and find the same item delivered by the same restaurant at a better price within 24 hours, we’ll credit you the difference plus an additional $10 for that order.

Submit a Price Promise claim
 
If you have seen a meal available for delivery at a better price within 24 hours, simply email enquiries@menulog.com with the following details to submit a claim:
  • Your full name*
  • Your Menulog registered email address*
  • Name of the restaurant ordered from*
  • Order number*
  • Screenshot or photo with time stamp of the cheaper price advertised*
  • Link to the Restaurant's website where the Restaurant's Menu is available*
  • To help us process your claim, please upload photo evidence to show your order advertised by the restaurant cheaper elsewhere.
* The Menulog Price Promise stated on the Website is applicable only to standard, fixed-price menu items. Excludes card payment, delivery and or any other fees, special offers, collection and dine in orders (if you place a collection order on Menulog or order directly with the restaurant and collect your order from the restaurant or eat/dine in at the restaurant). Price Promise claims must be made within 14 days of the date of the relevant order. View our Price Promise Terms and Conditions here.